FAQs

Welcome to the Pixly Prints FAQ page. We’ve answered some of the most common questions about our products, ordering process, shipping, returns, and more to help make your shopping experience as seamless as possible.

1. What products does Pixly Prints offer?

Pixly Prints specializes in high-quality Wooden Essentials, thoughtfully designed to add warmth, style, and natural charm to any space. From decor to practical wooden items, every product is crafted with care and attention to detail.

2. How do I place an order?

You can place your order directly on our website at https://pixlyprints.com. Simply browse our product collections, select your desired items, and proceed through our secure checkout process.

3. What payment methods do you accept?

We accept a wide range of secure payment options, including:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal

All payments are securely processed at checkout.

4. When will my order be shipped?

Orders are processed Monday through Friday, excluding holidays. Orders placed before our daily cut-off time of 5:00 PM EST will typically be shipped within 1–2 business days.

5. How long does shipping take?

  • Handling Time: 1–2 Business Days (Mon–Fri)
  • Transit Time: 3–5 Business Days (Mon–Fri)
  • Total Estimated Delivery Time: 4–7 Business Days

Please note that delivery times may vary depending on your location.

6. Do you charge for shipping?

No, shipping is free on all orders placed through our website, regardless of the destination within the United States.

7. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package until it arrives at your door.

8. What is your return policy?

We accept returns for both defective and non-defective items within 30 days of delivery. All returned items must be in new, unused condition.

  • Return Method: By mail
  • Restocking Fees: None
  • Refund Processing Time: Within 5 business days of receiving the item

Customers are responsible for return shipping unless the product is defective or damaged upon arrival.

9. Do you offer exchanges?

Yes, we offer product exchanges. If you’d like to exchange your item for a different size, design, or a replacement, contact our support team within 30 days of delivery.

10. What should I do if my order is damaged or incorrect?

If your order arrives damaged or you received the wrong item, please contact us immediately. Be sure to include your order number and photos of the issue. We will resolve the matter promptly and cover the cost of return shipping for damaged or incorrect items.

11. Can I cancel or change my order after placing it?

We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us as soon as possible at support@pixlyprints.com. If the order hasn’t shipped yet, we’ll do our best to accommodate your request.

12. How can I contact Pixly Prints?

If your question wasn’t answered here, feel free to contact our support team:

Email: support@pixlyprints.com
Phone: +1 402-296-2760
Address: 1905 Lincoln Ave, Plattsmouth, NE 68048, USA
Website: https://pixlyprints.com