Shipping Policy

At Pixly Prints, we are committed to delivering high-quality Wooden Essentials to your doorstep quickly and reliably. This Shipping Policy outlines our order processing times, delivery estimates, shipping costs, and related logistics to ensure full transparency and customer satisfaction.

1. Order Processing

  • Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 Business Days (Monday–Friday)

Orders placed before the daily cut-off time will be processed within 1 to 2 business days. Orders placed after the cut-off time or on weekends/holidays will be processed on the next business day.

2. Shipping & Delivery Times

  • Transit Time: 3–5 Business Days (Monday–Friday)
  • Estimated Total Delivery Time: 4–7 Business Days (including handling and transit)

Delivery time may vary depending on your location and any unforeseen delays by the carrier, such as weather or holidays. We ship to all U.S. destinations using reliable shipping providers to ensure timely delivery.

3. Shipping Fees

Shipping is always free for all orders placed on https://pixlyprints.com. There are no hidden charges at checkout.

4. Delivery Locations

We currently ship across the United States. All products are dispatched from our warehouse and delivered directly to your provided shipping address. Please ensure your address details are accurate at checkout to avoid delays or failed deliveries.

5. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to monitor your package's journey until it arrives at your door.

If you do not receive a tracking number within 48 hours after placing your order, please reach out to our customer support team.

6. Missed or Delayed Deliveries

While we strive to meet all delivery timelines, occasional delays may occur due to external factors beyond our control. If your package is significantly delayed or marked as delivered but not received, contact us as soon as possible for assistance.

7. Damaged or Lost Packages

If your order arrives damaged or does not arrive at all, we will work with you to resolve the issue promptly. Please notify us within 7 days of the expected delivery date for lost packages or upon receipt for damaged items.

8. Returns Due to Shipping Issues

If an item is received defective or damaged during shipping, we will cover the cost of return shipping. For non-defective returns, customers are responsible for return shipping costs.

Please refer to our Return & Refund Policy for more details.

9. Contact Us

If you have any questions regarding your shipment, delivery status, or need help with tracking, you may contact us using the details below:

Pixly Prints
Email: support@pixlyprints.com
Phone: +1 402-296-2760
Address: 1905 Lincoln Ave, Plattsmouth, NE 68048, USA
Website: https://pixlyprints.com